Core Compentencies

Our Competentencies provide the individual with a map or indication of the behaviours that will be valued, recognised and in our organisation rewarded.

Competencies can be understood to represent the language of performance in an organisation, articulating both the expected outcomes of an individual’s efforts and the manner in which these activities are carried out.

They provide the individual with a map or indication of the behaviours that will be valued, recognised and in our organisation rewarded. Competencies can be understood to represent the language of performance in an organisation, articulating both the expected outcomes of an individual’s efforts and the manner in which these activities are carried out.

We have 8 Core Competencies which are as follows:

1) Communication Skills - The need to demonstrate the ability to present and receive information, both oral and written, in a manner appropriate to the audience and to take action accordingly.

• Ensure that challenging corporate messages are delivered and supported through open communication and is comfortable communicating appropriately upwards, downwards and laterally.
• Use suitable business like and appropriate language in your communication process’ which will bring the vision and strategy of the organisation to life in an effective positive manner.
• Persuasive communicator, able to generate a high level of commitment from others through coaching, mentoring, and supporting with clearly described and agreed participation.
• Takes positive action to build trust by facilitating the constructive sharing of ideas, thoughts and feelings – builds and earns respect.
• Speaks in all given situations with assurance, clarity, concisely and accurately.
• Devotes time to listening, knowing when to listen without offering opinions.
• Sensitive to body language.
• Uses humour effectively.

2) Driving Performance - The need to possess the ability to persevere in difficult circumstances, demonstrating tenacity and optimism in the face of adverse circumstances.

• Understands and addresses any barriers to success through effective communication and clearly defined instruction.
• Perseveres despite knock-backs and frustrations, is not discouraged by initial disappointments but demonstrates determination to succeed.
• Is stable and retains composure under pressure, does not display unreasonable outward signs of stress.
• Is prepared to stand up for what is right even in the face of criticism. Will not take challenges to his/her decisions personally but sees them as an opportunity for further discussion.
• Has a high level of energy which he/she outwardly conveys.

3) Commercial Awareness - An ability to take a holistic view of the business should be demonstrated, through an understanding of key business drivers, both financial and otherwise.

• Has the ability to work calmly when under pressure ensuring that lines of communication are always open.
• Presents a positive picture of the Organisation to all internal and external customers, helping them to understand the service, support and guidance available to them and encouraging them to use it.
• Sets strategies to meet the needs of the customer and the business.
• Understands the company products and services and can relate them to current revenue and profit.
• Demonstrates knowledge of relevant operational policies and is aware of the influences that can affect performance.
• Builds relationships across organisational boundaries, developing a network of contacts both formal and informal.

4) Managing Change / Creating Improvements - The need to demonstrate openness to new ways of thinking and proactively pursue improvements with a high level of drive and enthusiasm.

• Ensure continuous improvement of working practices and results achieved across a number of teams throughout the division using enthusiasm and initiative.
• In addition to tried and tested methods of company practise demonstrate creativity, developing and recommending new and innovative effective approaches to work.
• Anticipate the impact of improvements upon other procedures and individuals, ensuring an eye for detail and focusing on the eventual outcomes of any actions taken.
• Become an active contributor to the success of department and their respective teams and the ultimately achievement of our company goals.
• Always seeking opportunities to improve.

5) Self Management - The need to demonstrate the ability to manage own performance in terms of conducting themselves in an organised and business fashion. Identifying own needs and developing personal skill set

• Acts in an appropriate style and fashion in any given situation,
• Demonstrates a step by step approach to problem solving resulting in accurate, positive and efficient results.
• Has a presence and manner which allows others to effectively contribute.
• Understands the need to constantly improve, and seeks out opportunities to grow.
• Shows and appreciation of time scales and time management in order to get the job done in an appropriate and timely manner.
• Able to demonstrate understanding of any given role, the goals of that the task has and their own ability to achieve these goals.
• Welcomes input and ideas from various sources from within and external to the business.
• Has ability to converse, plan and inform superiors and subordinates when they need more understanding on task in hand.

6) Planning and organising - Planning, prioritising and monitoring skills should be shown, along with the ability to use resources effectively to achieve set objectives

• Prioritises on a continual basis ensuring that key tasks receive greatest attention.
• Works methodically and accurately, cutting out unnecessary repetition within systems and procedures.
• Plans contingencies in case of setbacks although always thorough in producing work demonstrating good planning and organisational skills.

7) Leading People / Works as one team - Candidates should be seen to have an active approach to seeking opportunities to develop self and others.

• Able to regularly stand back from day to day activities’ take an overview and provide clear guidance and direction to teams on effective strategy for improvement.
• Works effectively with others, outside and inside the Organisation, -creating strong relationships based upon team working.
• Contribute to the creation of a positive learning environment which encourages and achieves success in individuals and retention of employees.
• Takes a proactive approach to own learning, not just reliant upon company opportunities.
• Actively seeks out coaching and guidance from others.
• Knows when to seek advice, when to admit he/she does not know the answer.
• Treats people as individuals, getting to know their strengths, needs and concerns giving praise when it is due. Does not automatically punish if things go wrong.

8) Decision Making - Show the ability to use knowledge and experience to make sound judgements and measured decisions.

• Considers various options before making a decision, listening to the views of others and taking advice as appropriate.
• Evaluates the pros/cons of every decision taken prior to taking action.
• Looks beyond the immediate situation and evaluates the likely consequences of any action taken.