Call Centre Manager

This is a fantastic opportunity for an experienced call centre manager to join a fast paced call centre in Horley. Niagara Healthcare are now looking to recruit a highly commercial and sales focused call centre manager with experience of managing 60+ FTE within a telesales environment (must include outbound).

Responsibilities:

* We are looking for highly driven individuals that can deliver and maintain a highly effective call centre through focusing on efficiency, accountability, quality and quantity of appointments and Customer Care;
* Candidates need to demonstrate a strategic understanding of the business process and the creation of competent operating methods;
* You will be able to analyse data, competitive forces and thoroughly understand the market;
* It is essential that candidates can be hands on in managing the call centre daily through motivating and supporting a team of 6 team leaders and their teams to ensure that they achieve the targets and objectives set;
* Candidates will have the ability to work at a detailed level and be able to coach and inspire team leaders through one to one and team meetings.

Strengths and Attributes Required

* Previous background – evidence of Contact Centre management in a high volume, fast moving Direct Sales environment e.g. Insurance, Double Glazing, Furniture sales. By possessing a strong background, this will ensure the individual is able to “hit the ground running” and create immediate value and impact.
* Candidates must have strong leadership, team management skills and must be able to lead by example
* You will be energetic enthusiastic and be a very strong character to be able deal with sales teams
* Strong interpersonal skills and the ability to communicate at all levels is key for this role.
* Cultural fit – able to work within a fast paced, change orientated environment.
* Highly resilient and tenacious – able to see ideas and change initiatives through. Able to take the rough with the smooth.
* Striving for excellence – high energy and enthusiasm for setting and attaining the highest standards for self and others.
* Professional attitude and appearance appropriate to this culture.